Workplace Fairness International provides people and organizations with fair, effective and sustainable solutions for preventing, resolving and managing workplace conflicts. With offices across Canada, we are leading experts on workplace conflict management and offer media commentary, public addresses, research and analysis on contemporary workplace issues internationally.

‘Our resources, like Workplaces That Work and Engaging Unionized Employees: Employee Morale and Productivity, advance understanding of how conflict operates in the workplace so that it can be better managed.

Our Team

  • Blaine Donais
    Blaine Donais B.A., LL.B., LL.M. (ADR), RPDR, C.Med, Q.Arb.,WFA., PHSA

    Blaine, a labour lawyer and member of the Law Society of Upper Canada since 1995, is an expert in both the practice and theory of assisted labour/management negotiation, mediation-arbitration and facilitation. He has the Chartered Mediator (C.MED.) designation from the ADR Institute of Canada, and is a Registered Practitioner of Dispute Resolution (RPDR) through the Canadian International Institute of Applied Negotiations (CIIAN).Blaine trains Human Resources professionals, Labour leaders and others in Human Rights, Labour and Employment law, Human Resources, Collective Bargaining and Conflict Resolution. He is presently Adjunct Professor of Workplace Dispute Resolution at Atkinson College, York University, Toronto, and Adjunct Professor for the Centre for Industrial Relations and Human Resources at the University of Toronto.

  • Michelle Phaneuf
    Michelle Phaneuf WFI Co-Director Alberta ACC, C.Med, P.Eng.

    Michelle is a practicing mediator who brings 20 years experience to the Workplace Fairness Institute as a professional engineer, energy management consultant, business owner, facilitator and property owner/manager. She has acted as a consultant for many government organizations including the federal government, provincial government, City of Calgary, and other public corporations (Honeywell, Siemens,etc). She has also assisted regional health authorities, school divisions and smaller municipalities across Canada.

    Michelle is currently providing conflict resolution services to government, engineering, technical and other firms through mediation, conflict coaching, group and team facilitation, public consultation and conflict training. She is a member of the Court Roster for the Government of Alberta Civil Claims Mediation Program and a coach with the Mount Royal University Conflict Resolution Program.

  • Sharad Kerur
    Sharad Kerur

    Sharad Kerur is a Harvard-trained mediator, conflict management instructor and workplace fairness analyst. For over 30 years, Sharad held senior positions in the union and association sectors, most recently as head of a major provincial association. Sharad was recently Executive Director of Canada’s largest non-profit housing association. As a result, he has a strong grasp on the “business” of non-profit organizations. And he currently is CEO for Resolution Pathways, which specializes in helping people and workplaces move from conflict to resolution.

    Sharad has a Bachelor of Commerce (Honours) and Master of Industrial Relations from Queen’s University, with a focus on negotiation theory and alternative dispute resolution methods. He is a Harvard-trained mediator having obtained a Certificate in Mediating Disputes from the Harvard Negotiation Institute (Harvard Law School) and also holds a Certificate in Dispute Resolution and an Advanced Certificate in Dispute Resolution, both from the University of York.


    Sharad holds a Q.Med (Qualified Mediator) designation from the ADR Institute of Ontario, a C.C.M (Chartered Community Mediator) from the Ontario Community Mediation Coalition, is a CINERGY® Certified Conflict Management Coach, is certified as a Conflict Dynamics Profile assessment practitioner, and is a Certified Workplace Fairness Analyst with WFI. He has also obtained a Certificate in Civil Procedures for Non-Lawyer Mediators from the ADR Institute of Ontario. He is professionally trained in Advanced Workplace Restoration, negotiation, mediation, and conflict coaching. And he has a Certificate in Civil Procedures for Non-Lawyer Mediators from the ADR Institute of Ontario. With his knowledge, expertise, and experience, Sharad helps good leaders and their workplaces to become great.

  • Rahel Woldegiorgis
    Rahel Woldegiorgis

    Rahel Woldegiorgis is an experienced trainer, coach, facilitator, mediator, and conflict resolution expert with a rich background in EDIB, change management, and conflict management. Over the course of more than two decades, Rahel has championed the promotion of EDIB and the facilitation of conflict management in organizations and communities worldwide, driving meaningful change.

    Rahel has empowered numerous organizations and communities, igniting the growth of inclusive cultures, effective change management approaches, and successful conflict resolution mechanisms that propel individuals and organizations toward success. Rahel bridges theoretical frameworks with real-world practices, ensuring that EDIB principles, change management tactics, and conflict resolution methods are not only understood but also effectively implemented, resulting in tangible and lasting results.

  • Luis Ore
    Luis Ore Director: Workplace Fairness Institute – America Latina

    Luis E. Oré brings a rich history of workplace fairness and conflict management consultancy to the Workplace Fairness Institute.  He is Mediator and Senior Consultant with Ingouville Nelson & Assoc., partner with Rodriguez Angobaldo Law Firm, senior partner with the Consensus Building Institute (U.S.), and managed ORASI Consulting Group, Inc. a USA-Based training and development consulting firm specializing in negotiation, consensus building, stakeholder engagement and conflict resolution. He holds a Master Degree in conflict management and a Master Degree in organizational and cross-cultural communication, obtained his J.D. from the University of Lima (Peru), and has extensive training in negotiation and conflict management from the Program on Negotiation at Harvard Law School , CMI International Group, Western Kentucky University, and Lipscomb University.

    Luis is a Harvard-trained negotiation trainer, a consensus building and stakeholder engagement consultant, coach, facilitator, and international/cross-cultural mediator. Luis helps individuals, groups and organizations advance their interests, improve relationships, manage change, and deal with conflict more effectively.

  • Nancy Love
    Nancy Love Ph.d, Founder PULSE Institute

    Nancy Love is a pre-eminent international leader in mediation and facilitation, an author and public speaker.  Her area of focus is leadership and conflict management in the space between people, workplace relationships and the role that language plays on the journey towards common ground. She excels working to resolve and mitigate conflict in the workplace.

    Nancy Love founded the PULSE Institute in 2002 and working with Dr. Dan Dana of the Mediation Training Institute International in Kansas City. She has been an associate of the University of the Virgin Islands in the area of conflict resolution.

    Dr. Love has worked with US Federal Agencies, and US and international companies, training more than 1000 clients as in-house or external mediators. She subsequently worked as a conflict resolution practitioner for a Canadian Federal Government Agency.

Rosalie Bellefontaine, VP Operations


Shae Byer, Account Executive


We Are Our People

See the listing of our active Workplace Fairness Analysts

Click Here
  • “One of our key sections within the Municipal Works department was in a state of continual conflict and dysfunction resulting in labour relation issues, safety complaints and claims of workplace harassment among key players. With the tools and suggestions that Blaine incorporated into our training, the group is now meeting regularly and the communication, trust and the work environment for the group has improved significantly. Grievances have been reduced and substantive issues are being discussed. The group is participating in a more collaborative and productive fashion. The changes have been very positive.”

    Trent Dark City of Niagara Falls
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