Paula is currently a Team Leader with extensive experience working in a unionized public sector environment, delivering training programs and resolving workplace conflict disputes.

She currently holds a Bachelors Degree in Human Resources Management and a Certificate in Alternative Dispute Resolution, both from York University; additionally, she also holds a diploma in Business Administration from Humber College.

She is a certified Workplace Fairness Analyst at the Workplace Fairness Institute, and is currently in the process of obtaining her Q.Med designation from ADRIO.