News

Extract #1 from Workplaces That Work: A Guide to Conflict Management in Union and Non-Union Work Environments (Aurora: Canada Law Book, 2006) The effective management of workplace conflict requires an understanding of the nature and sources of conflict in the workplace. Conflict occurs when there is a perception of incompatible interests between workplace participants. This

During 12 years as discrimination and harassment counsel for the Law Society of Upper Canada, Cynthia Petersen has heard it all. Lawyers who rejected the sexual advances of a partner and got fired. “My boss keeps making these comments. What do I do?” A male lawyer has a consensual relationship with a woman working at

The Head-Down Theory: How Unfairness Affects Employee Engagement Modern HR practice suggests that the difference between successful and struggling companies can be found in employee engagement. Those companies who engage employees to actively participate in the success of an organization report greater productivity, morale, innovation and health. Most companies offer rewards as a way of

It’s not called “Dispute Resolution anymore” with Blaine Donais. Since 2013 with the creation of the National Standard on Psychological Health and Safety, we have started calling it “conflict management”. Now we are involved in the proactive practice of managing conflict rather than the reactive practice of resolving disputes. In this seminar we will explore