It’s not called “Dispute Resolution anymore” with Blaine Donais. Since 2013 with the creation of the National Standard on Psychological Health and Safety, we have started calling it “conflict management”. Now we are involved in the proactive practice of managing conflict rather than the reactive practice of resolving disputes. In this seminar we will explore how our practice has evolved from transactional interventions, to holistic consulting about workplace practices that reduce the risk for negative conflict to arise in the first place. This seminar will be useful for all workplace practitioners including investigators, consultants, mediators, HR and coaches.
ADRIO 2023
