Workplace Fairness Institute header

Workplace Fairness West Workplace Solutions for Conflict Management


WFOmbuds Office
Workplace Fairness West
( 1DA)
Blaine Donais
What is Workplace Fairness and how do you measure it? How do you know if you have the systems in place to foster respect and manage conflict?

The Workplace Fairness Institute – Workplace Fairness West offers a full range of workplace solutions for conflict management. Online since January 2011, Workplace Fairness West has been helping organizations to develop conflict management systems that ensure justice, efficiency, engagement and the effective allocation of resources.
Director, Michelle Phaneuf, assists organizations to find non-confrontational resolutions to conflict, to better manage existing workplace relationships, and to build a fair and equitable plan for the future.


Ombuds Services
Our ombuds provide assistance in promoting diversity, inclusion, employee engagement, managing change and building successful working relationships.

Workplace Fairness Assessments
Staff and stakeholders are given the opportunity to participate in a one-day review of existing conflict management systems.

Conflict Resolution
We facilitate the informal resolution of concerns of employees, managers, and external clients of the organization.

Interpersonal Mediation
We will mediate or facilitate conversations to improve mutual understanding and communication and identify strategies to resolve work-related conflicts.

Workplace Restorations
We offer assistance during and after a workplace conflict investigation to restore a respectful work environment for both staff and stakeholders.

Rebuilding Relationships / Meeting Facilitation
We facilitate team meetings to surface and resolve issues so that everyone is working together efficiently and at their highest capacity.

Conflict Coaching
We can assist individuals experiencing conflict to identify and review options for managing and resolving their concerns.

We offer training in areas of Conflict Management, Diversity, Respectful Workplace, Trust and Collaboration.

We conduct quarterly meetings to assist in organizational change by improving existing conflict management systems.

  WFI Value Proposition Model


Would you like to learn more and connect with like-minded professionals?

Participate in our WORKPLACE FAIRNESS LEARNING FORUMS. We offer learning forums that cover a wide range
of topics related to workplace fairness and conflict management. Watch Michelle explain the inspiration behind the WFI Learning Forums and how they could help both you and your organization improve Workplace Fairness.

Attend one of our MEDIATION BREAKFASTS. Witness the mediation process in action and gain valuable insights that will help you develop your own mediation skills.

Workplace Fairness Alberta facilitated a discussion about the foundational principles of the ombuds office: fairness, impartiality, independence, accountability. This was a complimentary reception to celebrate Workplace Fairness Ombuds-month and the launch of the Workplace Fairness Ombuds office.

WFOmbuds Launch 2013
left to right: Colleen Sawatzky, Mediator and Workplace Fairness Analyst; Tom Smith, Mediator; Dean Kendall, Financial Organizer, Ideal Life Experience; Russell Stratton, Blue Gem Learning and Development; June Read, Pacific Western Transportation; Megan Porter.


Join our blog:

Conflict Blog


“Organizational Ombuds,” - Author: Michelle Phaneuf - 2013 – download article
“The ever-present change and demands of today’s business environment has created a need for an organizational ombuds to support corporations to be proactive in managing employee’s needs.”

"Conflict & Healthy Organizations,” - Author: Michelle Phaneuf - 2012 – download article
“Working with conflict in organizations I often hear the phrases; Disrespect in the Workplace, Bullying and Harassment and Stress leave. Can these be part of a healthy organization?”

“Conflict & Retention,” - Author: Michelle Phaneuf - 2012 – read article
“A December 2011 Canadian Federation of Independent Business survey of more than 600 business owners indicated that the shortage of qualified labour has affected their business with 33% indicating they had issues with high turnover and frequent retraining.”

“Workplace Bullying a Result of Conflict,” - Author: Michelle Phaneuf - 2013 – read article
“Workplace bullying is prevalent in our workplaces and is a serious issue that costs corporations significantly in lost time and money due to absenteeism, staff turnover, and medical and legal costs.”

“Workplace mediation calms conflict,” Calgary Herald - Author: Derek Sankey - 2013 – read article
“When Marjorie Munroe usually gets the call from a frustrated boss or an irritated human resources manager, it's usually about six months later than she would have liked”





Resource Management Innovations

Organizational Development SolutionsBusiness Development ... getting you to where you want to go, on purpose

Professional Affiliations

  Alberta Arbitration and Mediation Society

The ADR Institute of Alberta (ADRIA) is a not-for-profit organization that provides outstanding service to clients and students, and assists more than 450 members engaged in the practice of arbitration and mediation throughout the province of Alberta.

  Community Mediation Calgary Society - Board Member

Community Mediation Calgary Society (CMCS) is a charitable not-for-profit organization of volunteers who provide conflict management and dispute resolution information and assistance through collaborative services and workshops to neighbors, community associations and not-for-profit groups.
  Association for Conflict Resolution

The Association for Conflict Resolution (ACR) is a professional organization enhancing the practice and public understanding of conflict resolution.
  Human Resources Association of Calgary
  Human Resources Institute of Alberta

HRIA is the leading professional association for human resources practitioners in Alberta dedicated to strengthening and promoting the HR profession.

Canadian Society of Training and Development Professionals

The Canadian Society of Training and Development Professionals is Canada's only national association for workplace learning and performance professionals. CSTD provides the forum for members to engage, learn, achieve and connect with other members. CSTD provides members with certification, professional development and networking opportunities.


Additional Information:



Michelle Phaneuf

Michelle Phaneuf is a Chartered Mediator, trained Ombudsman and Professional Engineer who assists organizations to assess their conflict management systems to ensure that each employee is treated with equality and respect. As Director of Workplace Fairness West, Michelle helps organizations bring awareness and empathy into workplace conflict situations, assisting participants in finding non-confrontational resolutions.

Tel: 403-243-0147
Address: Comp 67, Site 12, RR. 9, Calgary AB T2J 5G5

back to top

Workplace Fairness Ombuds

Workplace Fairness Ombuds offer a place for your employees to discuss workplace concerns and resolve issues. Enhance your corporation’s reputation of valuing trust, transparency and accountability. From mediating disputes to planning and practicing for a difficult conversation, our ombuds advocate for fairness and accountability by listening and supporting employees with problematic issues at all levels of your organization with complete confidentiality.

We offer service packages at both our regional and virtual offices. These packages are designed to reduce your costs on an ongoing basis while maintaining a high level and quality of service. They are also designed to offer you a holistic approach to conflict risk mitigation. You choose how to spend your hours – it’s as simple as that! The WFI Ombuds office responds to all requests for specialized training. We are able to develop and deliver most HR related training within the contract term.

Article: The Ombudsman is...

Ombuds Office Packages Offered

Interpersonal Mediation

To bring harmony and productivity to your organization, you need to resolve conflicts that have escalated or have become complicated. We can help you out of difficult conflict situations by acting as impartial mediators. We bring two (or more) parties “to the table” to discuss their concerns and help them to reach a voluntary agreement.

Article: "Mediation can help open the window and shed light on difficult issues"

As mediators, we encourage participants to:

  • Reflect – what are the issues that need to be addressed?
  • Communicate – what are each individual’s needs and interests?
  • Listen – can you develop understanding for each other's point of view?
  • Consider options – what will work based on each partie's own interests?
  • Reach agreements –you will be the decision-makers.  The mediator has no authority to make decisions or provide solutions.

Conflict Coaching

Conflict presents opportunities for us to strengthen our relationships and learn more about ourselves. We work exclusively with you to build insight and awareness into your situation. Through a coaching process that asks the “tough questions,” we can help you to determine:

As mediators, we encourage participants to:

  • Goals –what is my goal in this situation?
  • Trigger Points – what triggers me with this individual and what are the other party's hot buttons?
  • Assumptions – what assumptions am I making in this situation and what assumptions may the other party be making?
  • Values – what's really important to me and the other party?
  • Impact – what impact has this situation had on you and the other party?
  • Consequences – can I determine what the consequences have been for myself and the other party?
  • Next Steps – what steps can I take to get the results I want?

Conflict Management Training

Self-help Negotiation training

We can provide training programs for your employees and managers in any forum you choose, whether it be simple lunch time seminars or in-depth week-long courses. We tailor the training to your particular workplace.

Peer Mediation training

We will train workplace volunteers to be peer mediators. These mediators learn to resolve conflicts in an informal and comfortable environment.  Peer mediators will learn to be effective conflict management agents in the workplace. Introductory training consists of a three day course followed by another three day course for intermediate training. Follow-up and refresher courses are also be offered.

Managerial Mediation training

The most effective managers in the workplace are those with strong mediation skills. We provide simple and efficient mediation training for managers. Introductory training consists of a three day course followed by another three day course for intermediate training. Follow-up and refresher courses are also be offered.