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“Organizational Ombuds,” - - 2013 – download article
“The ever-present change and demands of today’s business environment has created a need for an organizational ombuds to support corporations to be proactive in managing employee’s needs.”
"Conflict & Healthy Organizations,” - - 2012 – download article
“Working with conflict in organizations I often hear the phrases; Disrespect in the Workplace, Bullying and Harassment and Stress leave. Can these be part of a healthy organization?”
“Conflict & Retention,” - - 2012 – read article
“A December 2011 Canadian Federation of Independent Business survey of more than 600 business owners indicated that the shortage of qualified labour has affected their business with 33% indicating they had issues with high turnover and frequent retraining.”
“Workplace Bullying a Result of Conflict,” - - 2013 – read article
“Workplace bullying is prevalent in our workplaces and is a serious issue that costs corporations significantly in lost time and money due to absenteeism, staff turnover, and medical and legal costs.”
“Workplace mediation calms conflict,” Calgary Herald - - 2013 – read article
“When Marjorie Munroe usually gets the call from a frustrated boss or an irritated human resources manager, it's usually about six months later than she would have liked”
||Alberta Arbitration and Mediation Society
The ADR Institute of Alberta (ADRIA) is a not-for-profit organization that provides outstanding service to clients and students, and assists more than 450 members engaged in the practice of arbitration and mediation throughout the province of Alberta.
||Community Mediation Calgary Society - Board Member
Community Mediation Calgary Society (CMCS) is a charitable not-for-profit organization of volunteers who provide conflict management and dispute resolution information and assistance through collaborative services and workshops to neighbors, community associations and not-for-profit groups.
||Association for Conflict Resolution
The Association for Conflict Resolution (ACR) is a professional organization enhancing the practice and public understanding of conflict resolution.
||Human Resources Institute of Alberta
HRIA is the leading professional association for human resources practitioners in Alberta dedicated to strengthening and promoting the HR profession.
Canadian Society of Training and Development Professionals
The Canadian Society of Training and Development Professionals is Canada's only national association for workplace learning and performance professionals. CSTD provides the forum for members to engage, learn, achieve and connect with other members. CSTD provides members with certification, professional development and networking opportunities.
Michelle Phaneuf is a Chartered Mediator, trained Ombudsman and Professional Engineer who assists organizations to assess their conflict management systems to ensure that each employee is treated with equality and respect. As Director of Workplace Fairness West, Michelle helps organizations bring awareness and empathy into workplace conflict situations, assisting participants in finding non-confrontational resolutions.
Address: Comp 67, Site 12, RR. 9, Calgary AB T2J 5G5
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Workplace Fairness Ombuds offer a place for your employees to discuss workplace concerns and resolve issues. Enhance your corporation’s reputation of valuing trust, transparency and accountability. From mediating disputes to planning and practicing for a difficult conversation, our ombuds advocate for fairness and accountability by listening and supporting employees with problematic issues at all levels of your organization with complete confidentiality.
Workplace Fairness Ombuds
We offer service packages at both our regional and virtual offices. These packages are designed to reduce your costs on an ongoing basis while maintaining a high level and quality of service. They are also designed to offer you a holistic approach to conflict risk mitigation. You choose how to spend your hours – it’s as simple as that! The WFI Ombuds office responds to all requests for specialized training. We are able to develop and deliver most HR related training within the contract term.
To bring harmony and productivity to your organization, you need to resolve conflicts that have escalated or have become complicated. We can help you out of difficult conflict situations by acting as impartial mediators. We bring two (or more) parties “to the table” to discuss their concerns and help them to reach a voluntary agreement.
Article: The Ombudsman is...
Ombuds Office Packages Offered
Article: "Mediation can help open the window and shed light on difficult issues"
As mediators, we encourage participants to:
- Reflect – what are the issues that need to be addressed?
- Communicate – what are each individual’s needs and interests?
- Listen – can you develop understanding for each other's point of view?
- Consider options – what will work based on each partie's own interests?
- Reach agreements –you will be the decision-makers. The mediator has no authority to make decisions or provide solutions.
Conflict presents opportunities for us to strengthen our relationships and learn more about ourselves. We work exclusively with you to build insight and awareness into your situation. Through a coaching process that asks the “tough questions,” we can help you to determine:
As mediators, we encourage participants to:
Conflict Management TrainingWe can provide training programs for your employees and managers in any forum you choose, whether it be simple lunch time seminars or in-depth week-long courses. We tailor the training to your particular workplace.
- Goals –what is my goal in this situation?
- Trigger Points – what triggers me with this individual and what are the other party's hot buttons?
- Assumptions – what assumptions am I making in this situation and what assumptions may the other party be making?
- Values – what's really important to me and the other party?
- Impact – what impact has this situation had on you and the other party?
- Consequences – can I determine what the consequences have been for myself and the other party?
- Next Steps – what steps can I take to get the results I want?
Peer Mediation training
We will train workplace volunteers to be peer mediators. These mediators learn to resolve conflicts in an informal and comfortable environment. Peer mediators will learn to be effective conflict management agents in the workplace. Introductory training consists of a three day course followed by another three day course for intermediate training. Follow-up and refresher courses are also be offered.
Managerial Mediation training
The most effective managers in the workplace are those with strong mediation skills. We provide simple and efficient mediation training for managers. Introductory training consists of a three day course followed by another three day course for intermediate training. Follow-up and refresher courses are also be offered.