WFOmbuds Office
Workplace Fairness West
( 1DA)
Blaine Donais



EDUCATIONAL OPPORTUNITIES:                                                                   


2 day Seminar with Blaine Donais, Martin Shain and Ann Morgan.

24-25 September 2016, (Saturday, Sunday), Toronto, Canada.

Please contact us if you are interested.

The Workplace Fairness Institute is holding a two day training session for qualified professionals to become Workplace Fairness Analysts.   course outline >>

PLACE: ADRIO, 234 Eglinton Ave East, Ste 405, Toronto, Ontario.
TIME: 9 a.m. arrival, 9:30 a.m. start to 4:30 pm EST.
DATE: 24-25 September 2016.
COST: $600 + $128 + taxes per person [$128 is the one-time cost of books: Workplaces That Work ($98) and WFI White Paper ($30)]. Shipping is additional.
NOTE: To become a certified Workplace Fairness Analyst (WFA), there is additional fee of $200+ tax.
CONTACT 416-720-1229 or donais[at]workplacefairness.ca

Workplace Fairness Seminar with Blaine Donais


2. PSYCHOLOGICAL HEALTH AND SAFETY: A Foundational Workshop Raising the Standard in Your Workplace.

13-14th July 2016.

With Martin Shain, Ann Morgan and Blaine Donais.

Psychological health and safety (PHS) is the new frontier in occupational health. This two-day workshop will provide an overview of PHS key concepts, legal considerations, and known workplace risk factors. Learn about the National Standard of Canada for Psychological Health and Safety and its implications for your organization.

With increasing workplace stress and depression quickly becoming the leading cause of disability, preventing harm and supporting mental health in the workplace has become an organizational and social imperative. Engage in conversation with field experts on how to navigate the requirements of the emerging duty to provide a psychologically safe system of work in the context of the National Standard.

This interactive workshop will provide you with the foundation you need to take The Psychological Health and Safety Certificate program, and effectively implement the Standard in your workplace. course description >>

CERTIFICATE: Students receive a certificate from York University.
COST: $595 plus 13% HST
DATES: 13-14 July 2016
PLACE: 4700 Keele St. East, York University.
CONTACT: 416-736-2100 ext 22107
INFORMATION: hlln@yorku.ca


WFI in conjunction with York University, DCE .

This course has HRPA credits.


York University logo with HRPA certification

This course explores workplace culture and the broad range of workplace conflicts. Students will refine their mediation skills and learn basic components of workplace laws and regulation. Students will analyze the different models of dispute resolution and practice using various models and innovative methods to solve different kinds of problems.  
course description >>

This course fulfils the DCE elective requirement forYork University's Certificate in Dispute Resolution. Taken independently, students will receive a Certificate of Completion in Workplace Conflict Management from York University. In conjunction with the Workplace Fairness Institute (WFI), this course will pre-qualify students to take the WFI certification seminar to become a Workplace Fairness Analyst. Students who enroll in the WFA Certification training will receive a $100 discount on the cost of the course (including materials). To learn more about our Special Group Rates, Customized Training, In-house Classes, please contact us at 416-736-5616.

CERTIFICATE: Students receive a certificate from York University.
PLACE: Atkinson Bldg, 4700 Keele St. East, York University. Groups may negotiate in-house classes.
CONTACT: coned@yorku.ca or 1-855-900-YORK
INFORMATION: York University link



2 day Seminar

TBA, Toronto, Canada.

Please contact us if you are interested.

See  course outline >>

PLACE: ADRIO, 234 Eglinton Ave East, Ste 405, Toronto, Ontario.
TIME and DATE: TBA. Please email us for details.
COST: $600 + taxes per person plus materials.
CONTACT 416-720-1229 or donais[at]workplacefairness.ca



This two-day course is directed at training practitioners how to proactively analyze workplaces for fairness and how to develop processes that will restore workplaces to a healthy state:
The focus on the first day is to learn the tools and checklists associated with analysing the workplace conflict management system for fairness.  We cover the following topics:

  • workplace culture identification
  • sources of workplace conflict
  • workplace Conflict Management Systems identification
  • workplace Conflict Management System evaluation and diagnosis
  • prescribing change to the Conflict Management System that will make it work better
  • evaluating the prescribed change

Practitioners will be asked to select a workplace they are familiar with to act as their "subject workplace" for the exercise.  They will analyze their workplace throughout the day and discuss their results with others.  By sharing their analysis with others, practitioners will gain an appreciation for the exercise of analyzing conflict management systems.  The process for the day has the following components:

1.Workplace Culture Analysis

We will talk about the fact that every workplace has a culture, including: language, fashion, conventions, rules, hierarchies etc.  Practitioners will then fill out the Workplace Culture Checklist.

2. Introduction to Workplace Conflict Analysis
Practitioners will be given an exercise and will report in groups back to the main plenary about the results.  We will explore:

  • fundamental attribution errors
  • group attribution errors
  • actor-observer bias
  • conflict transformations
  • individual and group responses to conflict
  • the difference between "dispute resolution" and "conflict management"

Then practitioners will fill out their "workplace conflict checklist".  After this, we will discuss what they have done so far.  There will be an open plenary discussion and people will share unique things about culture and conflict in their workplaces.

3. Conflict Management Systems Identification
Practitioners will be introduced to the various options in use for managing conflict in both union and non-union workplaces.  Then they will fill out the Workplace Conflict Management (Fairness) System Checklist.  We will discuss the differences between the systems they have identified. 

4. Testing Instrument for Fairness Systems #1
After practitioners have identified and discussed their conflict management systems, we will invite them to evaluate the system using the tools and measures we have provided.  They will look at their system from 21 different perspectives and rate each category for strength or weakness.  Then we will discuss their results and why they graded the systems in the way they did.

5. Proposed Amendments
After rating their conflict management systems, practitioners will "prescribe" measures that might improve the scores on their TIFFS analysis.

6. TIFFS#2
When they complete their amendments, they will re-rate their systems to as a "prognosis" for improvement. When this is complete, practitioners will be asked to present their amendments and discuss how the amendments changed their scores.
The focus of Day Two will be to put our analysis into practice.  In Day Two practitioners will learn:

  • how build an internal client team in the subject workplace and how to gather data for the purposes of analysis
  • how to implement change in conflict management systems to achieve success
  • how to monitor change and maintain the client relationship

In addition practitioners will be introduced to our One Day Assessment 1DA program.  The 1DA program comes with a complete client relationship binder full of forms and tools to carry out a short assessment.  Practitioners will also explore marketing ideas for this service and also their relationship with the Workplace Fairness Insitute.

Finally the second day will focus on Organizational Restorations.  This is a growing area in the field of workplace conflict management.  Many organizational leaders are recognizing the need to cleanse and heal a workplace that has gone through some trauma.  We will explore a unique approach to Organizational Restorations that maximizes the healing process.  For this session we will centre our learning on the Assessment aspect of the process which is critical to diagnosis and treatment of unhealthy workplaces.  Throughout the session we will explore the WFI Workplace Health Theory as an analytical aid in our restoration process.  We will also consider the elements of culture that lead to healthy and unhealthy workplaces.  Moreover we will explore the impact of unfairness upon conflict and employee engagement through our Head Down Theory.



The Workplace Fairness Institute offers this two day professional development seminar to ADR professionals, Human Resources practitioners, ombuds, diversity leaders, managers and union representatives.  This seminar will provide participants with tools to analyze organizational conflict management systems and begin the process of restoration for organizations that have experienced trauma.  

If you are presently a full time employee, becoming certified will not only demonstrate your interest in professional development but will indicate your knowledge of cutting edge employee relations techniques.

If you are a private practitioner, you can add Workplace Fairness Consulting to your list of existing services. You can see the benefits that are offered by Workplace That Work and our other publications.  Becoming certified will help you take these approaches off the page and into the workplace. Discover the competitive advantage found in certifying your knowledge. Certification with the Workplace Fairness Institute demarcates your professional development and quantifies your merit.

"Workplace Fairness Analyst (WFA)"

This designation demonstrates that a workplace practitioner is qualified in the use of the tools developed by the Workplace Fairness Institute to analyze workplace conflict management systems.
This designation can be achieved through the completion of the certification course.  It trains practitioners to use various tools and checklists developed by WFI to enhance workplace fairness, healthy workplaces, and effective workplace conflict management.

This course is offered as a two-day public offering or an in-house course and costs
$600 + $128 + tax per person. The $128 covers the cost of the books Workplaces That Work and the WFI White Paper.   Costs per person can be reduced for in-house sessions with 5 or more candidates.
Note: To become certified, there is an additional fee of $200 + tax.
Applicants for this certificate training must pre-qualify by demonstrating that they have sufficient knowledge and expertise in workplace conflict management.  Applicants can demonstrate sufficient expertise by showing they have some training and/or experience in:

  • Human resources
  • Labour relations
  • Workplace ombuds functions
  • Organizational development or behaviour
  • Acting in a managerial capacity
  • Acting as a union representative
  • Workplace mediation and/or arbitration

Applicants with training, education and/or experience in any of these areas will be pre-qualified to take the two-day certification course.
Applicants who do not qualify may meet the requirements by taking a course recommended by the WFI or by taking a specially designed three day training course offered by the WFI.  This three day course will introduce practitioners to workplace law and the various forms of workplace mediation that are available.  Practitioners will emerge from the course with a basic understanding of Interest Based Negotiations, mediations principles, investigation principles, and conflict coaching. Costs for the pre-qualification course are $900 +HST.
Successful applicants for the designation will receive the following:

    • A certificate conferring the designation “Workplace Fairness Analyst (WFA)” from the Workplace Fairness Institute
    • Listing on a roster of Workplace Fairness Analysts along with links to your website from the Workplace Fairness Institute site
    • Priority consideration for Workplace Fairness Audits (1 Day Assessment - 1DA) that are requested by organizations through the Workplace Fairness Institute.

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