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WFOmbuds Office
Workplace Fairness West
( 1DA)
Blaine Donais
B.A., M.A., Ph.D., LL.M., WFA.

Bruce owns and operates one of Toronto's most successful mediation practices called "A Place for Mediation." He has practised as a mediator and an organizational/inter-cultural consultant for the past 20 years. Among his many accomplishments, Bruce was the creator and instructor for the Muslim Distress Line for a large Toronto Mosque.
Bruce is a well respected academic in the fields of counselling psychology, the relationship between social psychology and inter-cultural/inter-faith issues. He holds a B.A. and M.A. in Psychology, a Master's of Law Degree and a Ph.D. in Psychology.
Bruce joins the Workplace Fairness Institute as a senior consultant and director of our mediation branch.
B.A., M.E.S., WFA.

Lavonne is a member of the ADR Institute of Ontario and is a roster Mediator for the Superior Court of Justice. Lavonne is also an appointed member of the Property Standards Committee, Toronto, East York Panel. She has specialized training in Workplace and Condominium issues.
She is a Professional Member of the Canadian Condominium Institute. In addition, Lavonne has over sixteen years experience mediating conflicts in the non-profit housing sector dealing with matters of workplace, governance and associated civil issues.
Lavonne has her B.A. in Sociology/Psychology, her Masters of Environmental Studies in urban planning and community development and her Dispute Resolution Certification from York University.

B.A., C.Med., Cert. Con. Res., WFA.
WFI Co-Director Alberta
Marjorie Munroe is a Chartered Mediator, Certified Training Practitioner and Workplace Fairness Analyst specializing in workplace conflict resolution and assessment.
Through mediation, facilitation and training, Marjorie works with clients to improve working relationships and workplace conflict management systems. She works in both union and non-union environments and has worked extensively with the Government of Alberta.
Marjorie is a certified trainer with the PULSE Institute, an instructor and Mediation Assessor with ADRIA and with Mount Royal University Continuing Studies.
In 2010, along with Michelle Phaneuf, Marjorie was appointed co-director of the Workplace Fairness Institute in Alberta. Through Workplace Fairness, Marjorie and Michelle work with organizations to foster a healthy culture based on a core value of equality of concern and respect.

B.Sc. (Engineering), P.Eng, C.MED., Q.MED., WFA.
WFI Co-Director Alberta
Michelle is a practicing mediator who brings 20 years experience to the Workplace Fairness Institute as a professional engineer, energy management consultant, business owner, facilitator and property owner/manager. She has acted as a consultant for many government organizations including the federal government, provincial government, City of Calgary, and other public corporations (Honeywell, Siemens, etc).  She has also assisted regional health authorities, school divisions and smaller municipalities across Canada.
Michelle is currently providing conflict resolution services to government, engineering, technical and other firms through mediation, conflict coaching, group and team facilitation, public consultation and conflict training.   She is a member of the Court Roster for the Government of Alberta Civil Claims Mediation Program and a coach with the Mount Royal University Conflict Resolution Program.


Ann Morgan is a recognized thought leader in the field of disability prevention and management.  She is a sought after speaker on the topic of Psychological Health and Safety and Workplace Mental Health and close associate with Martin Shain. Ann was Co-chair for the Ontario Summit to Prevent Needless Work Disability and member of the Advisory Committee for the Institute for Work and Health.

Co-facilitator of York University's Psychological Health and Safety Certificate Program, Ann has 20+ years of experience in the disability management field having worked in a variety of employer, insurance and clinical settings.  Ann has earned a reputation for resolving complex claims, particularly those involving mental health and/or workplace conflict. She loves to facilitate creative collaborations to meet the individual and organizational challenges related to work disability.

Chris Kelsey, Workplace Fairness Analyst CHRIS KELSEY
B.A., WFA.

Prior to joining the Workplace Fairness Institute, Chris worked for over twenty years for the Alliance of Canadian Cinema, Television & Radio Artists (ACTRA) in various positions including Union Representative (ACTRA Toronto), Manager and Assistant Director (ACTRA Performers' Rights Society).
Chris brings with her a culturally diverse background and extensive experience to the management and implementation of structured organizational hierarchies in union and non-union workplaces.  She has comprehensive experience in various aspects of industrial relations.
Chris has Dispute Resolution certification from York University, specializing in mediation, conflict and alternative dispute resolution for the workplace.
PhD., WFA.

Jane Ngobia is Director, Diversity & Equity Initiatives and also an Assistant Professor in the Faculty of Liberal Arts & Sciences at the Ontario College of Art & Design University. Jane brings with her a culturally diverse background and extensive experience to the management and implementation of structured institutional hierarchies.  Jane holds a Bachelor of Education, Master of Art, Master of Education and a Doctor of Philosophy in Higher Education and is a certified Workplace Fairness Analyst.  She also has a certificate in intercultural communication, conflict resolution, group facilitation as well as interpersonal mediation from St. Stephen’s Community House.

OCT, B. Math, M. Ed., WFA.

Richard’s interest in Conflict Management and Dispute Resolution is based on his natural capacity for excellence in communication, empathy, impartiality, respect for others, and his belief that the human propensity for making mistakes is balanced by our inherent capacity and desire to learn from all our experiences.  In addition to the training he received at Harvard University’s Mediation Workshop, at York University’s Dispute Resolution Programs and the Workplace Fairness Institute, he has practiced dispute resolution in his roles as teacher, Vice-Principal and Principal as well as his involvement with the Ontario Secondary School Teachers’ Federation and the Ontario Principals’ Council.

ADR cert. (York), IR cert. (Queen’s), HRM cert. (Seneca, HRPAO), CHRP, WFA .

Wayne is as seasoned HR professional with more than 18 years progressive Human Resources, Labour & Employee Relations experience across various industries in both public and private sectors.
He is an accomplished HR Practitioner with a track record of fostering collaboration between union-management and cross functional teams. His coaching and communications skills create understanding and bring resolution to diverse and emotionally charged issues. A demonstrated proficiency in the interpretation and administration of various Collective Bargaining Agreements covering Federal and Provincial jurisdictions has served him well.

B.A., WFA.

Before joining the Workplace Fairness Institute, Naomi gained extensive experience in the sports, entertainment and broadcast television industries. Her main contributions to the WFI are in the areas of Social Psychology, Communication Processes, Principals of Learning, Organizational Psychology, Psychology of Sport, and Community Mental Health Issues. Naomi is a client-focused analyst with an impressive history of building long lasting client relationships.
Naomi is a graduate from Guelph University with a Bachelor of Arts specializing in Social and Applied Human Sciences. She also achieved a certificate in Dispute Resolution from Atkinson College, York University. Naomi has been conferred the certification of Workplace Fairness Analyst (WFA) from the Workplace Fairness Institute.

Ted specializes in conflict management services for the investment industry, particularly in the areas of Workplace Fairness, Problem Solving Analysis, Dispute Resolution, Negotiation and Mediation. He has over 20 years experience in the investment industry, holding positions with Mcleod, Young, Weir Ltd. (now Scotia Capital) in the Operations Department, Internal Audit, and Financial Reporting at the managerial level .
He has expert knowledge of computer systems management, providing consultation in regulatory matters, financial reporting, and brokerage systems for the firm Investment Industry Services.
Ted is a graduate of both The York University Dispute Resolution Certification and Advanced Programs. He is a certified Workplace Fairness Analyst with the Workplace Fairness Institute.
B.A., WFA.

Andrew is an expert mediator and investigator in workplace related issues, including human rights and harassment matters. His many years with the Canadian Human Rights Commission have provided him with extensive experience in fact-finding, case management and conflict resolution.
He is well known for his impartiality, sound judgment and sense of fairness. Andrew has a keen understanding of human rights legislation and can offer best practice consultancy to any organization seeking to develop and administer human rights and harassment policies and procedures.
Andrew has completed the Dispute Resolution and Workplace Mediation Certificate Program from York University. He received his B.A. in Political Science from the University of Toronto. Presently Andrew is a certified Workplace Fairness Analyst for the Workplace Fairness Institute.
B.A., M.A., WFA, Ph.D. (Candidate).

Yvonne is an expert in the field of workplace conflict management and bullying. She has ten years experience training human resource professionals and union representatives on workplace bullying dynamics, awareness, and prevention.
Yvonne completed her M.A. at the University of Toronto for the Ontario Institute of Studies in Education with a focus on workplace harassment and bullying in schools.
In addition to her work through the Workplace Fairness Institute, Yvonne is pursuing a doctorate in workplace related issues and is working as a Safe School consultant for an Ontario school board. Yvonne completed York University's Program on Conflict Resolution specializing in workplace conflict management.
B.Ed., M.Ed., MIRHR, O.C.T., Ph. D. (Candidate), LL.M. (Candidate), WFA.

David is a partner at the Aberfoyle Centre, a leadership and organizational development firm that works with medium and large sized organizations in the private and public sectors. Client organizations have included, Dun and Bradstreet, the Globe and Mail, Panasonic, Sony Canada, Muli-Serve New Zealand, the DeVry Institute and the government of Brunei. David's current area of professional interest involves the use of emotional intelligence as a modality for building the capacity of teams and departments within organizations.
He also works with organizations in the design and implementation of performance management and other large-scale change initiatives. David is completing a PhD at OISE/University of Toronto.
David joins the Workplace Fairness Institute as a strategic partner and a Workplace Fairness Analyst.

B.A., M.A., WFA.

Alexia Dyer is Director of SoJust Education where she designs and delivers equity and anti-racism training programs to school boards, governmental agencies and the public and private sectors. Alexia also develops conflict management courses, and works with organizations to become more equitable, inclusive, and culturally proficient. Alexia has a certificate in Dispute Resolution with a focus on transformative mediation. Alexia offers a social justice model of mediation based on anti-racism and equity frameworks. She helps organizations to explore the source of conflict, and provides skills to transform equity-related disputes that are surfacing. Alexia also holds a graduate degree in Sociology and Equity Studies in Education and is a certified Workplace Fairness Analyst.

B.A. (Law), WFA.

Brian brings an extensive managerial, mediation and investigation background to the WFI. In addition to his work at the WFI, Brian manages a busy employment law office in downtown Toronto. He is highly regarded by his colleagues and clients as an honest, fair and impartial investigator and evaluator. He has a comprehensive knowledge in accounting, financial and business systems, and human resources
Brian has Bachelor of Arts in Law from Carleton University, a Certificate in Dispute Resolution from York University, a Certificate in International Business Management and is a certified Workplace Fairness Analyst.
In addition to his work with the WFI as an analyst, Brian will be a main force in forging strategic alliances between the WFI and other organizations.

B.A.(Hons), WFA.

Michelle brings to the WFI an impressive background in stakeholder relations, issues management, communications, and policy development gained from government departments and regulatory agencies. She is an expert in legislation compliance and enforcement in both the fields of technical standards and consumer protection; and adds value to the WFI in our organizational audit department. 
Michelle is fully fluent in the French language and will be responsible for client development and stakeholder relations with government and regulatory agencies, as well as small and medium sized businesses.
Michelle holds a B.A. in Political Science with a specialization in Conflict Resolution and a Certificate in Dispute Resolution from York University. She is a certified Workplace Fairness Analyst.

B.A. (Soc), ADR Cert. (York), Regulatory Law Cert. (Seneca), WFA.

Natashia has over 10 years involvement in the court system, including interpreting and applying the Federal Court Act, the Federal Court Rules, 1998, the Federal Court Immigration and Refugee Protection Rules. 
Natashia has successfully utilized her skills in client service, mediation and negotiation to make insightful recommendations, broker sound agreements and assist in solving problems. She brings to the WFI a keen understanding of internal operations, court procedures, case management and inter-personal relations.

B.A., WFA.

Natasha joins the Workplace Fairness Institute after extensive experience in the legal services industry. She specializes in working with law firms and courts of all sizes to help manage their conflict management systems. Natasha is a Toronto Roster Mediator with the Ministry of Attorney General.
Natasha also has a strong background in the volunteer sector where she acts as a mentor and tutor. She is a member of the ADR Institute of Ontario and has completed a certificate in Conflict Resolution at York University with a specialty in workplace conflict management.
Natasha holds a Bachelor of Arts in Political Science from York University and is a Certified Workplace Fairness Analyst through the Workplace Fairness Institute.

Paralegal, WFA.

Cornelis joins the Workplace Fairness Institute after a long and successful career as a consultant in various commercial industries including real estate and construction. His boutique paralegal practice, Van Barneveld Paralegal Services, specializes in human rights and labour issues. His impressive history of customer service excellence recommends him to the WFI and he will be providing workplace solutions in his particular fields of expertise.
Cornelis' mediation and negotiation background will complement the work of our other analysts by introducing them to workplaces in the construction trades and real estate industries.
Cornelis is a member of the Law Society of Upper Canada, studied Alternative Dispute Resolution at York University and is certified by the WFI as Workplace Fairness Analyst.

BA(Hons), M.C.A., AccFM (OAFM), WFA.

As an Accredited Family Mediator (Ontario Association for Family Mediation), arbitrator and facilitator, Cindy operates her own west-Toronto based dispute resolution practice, Cindiain Resolutions Services.  Cindy draws on close to 25 years experience, (15 of them as a public sector senior manager), supporting individuals who are experiencing a variety of difficulties or disputes or who are involved in the family, civil, and criminal justice system. 
She has a BA (Hons Soc), a Master of Criminology Applied Degree, the Advanced Certificate ADR (York U) and is an adjunct professor at Humber College.

B.Com. (Hon)., M.S. (Negotiation & Conflict Resolution), WFA.

Prior to joining the Workplace Fairness Institute, Jason worked for the Corporate Governance Department at Harvard University’s Kennedy School of Government, as the lead mediation researcher for an online dispute resolution community; an initiative developed in collaboration with the United Nations, International Bar Association and Compliance Advisor/Ombudsman of the World Bank Group. 
He wrote The Conflict Competent Organization: Assessing the Economic Impact of the Corporate Ombuds Office which assesses employee and management attitudes toward the efficacy and fiscal relevance of corporate ombuds programs.
Jason is currently the Executive Director of Addison Estates, a boutique property enhancement firm.

B.A.( Psych), ADR Cert., HR Cert., WFA. crucini[at]

Sabrina has obtained her B.A in Psychology at York University and her Post-Graduate Human Resources Certificate at Seneca College of Applied Arts & Sciences. She has also recently completed her Alternative Dispute Resolution Certificate at Humber College and is now interning at A Place for Mediation specializing in workplace and employment mediations.
Sabrina co-authored, “Bill 168 and Small Business” for the Fall 2010 Edition of the wfiJOURNAL.

B.A. (Organization), WFA, Cert. Coach.

Colleen is the owner of Finding Your Solution, Leadership Development and Executive Coaching. With over 30 years of working in the corporate world, she brings a wealth of knowledge and experience in organizational change and conflict management. Her contribution in providing community mediation services and workplace conflict management has led to becoming a certified coach. Colleen serves as a Director with the Foothills Community Mediation Society and is an active mediator with Community Mediation Calgary Society. In addition, she is a member of the ADR Institute of Alberta and the International Coach Federation.

Khaleel Khan BSc, CLS, MSc, Cert. DR, WFA.

Khaleel Khan is a business analyst in the medical industry where he provides conflict management training and develops policy and operating procedures. He also mediates employment, personal injury and other civil matters before Superior Court and Small Claims Court in Toronto, Ottawa and Windsor. Khaleel holds a Canada Lands Surveyor commission and a Certificate in Dispute Resolution, and has research interests in organizational, land- and environment-related dispute resolution, as well as conflict management in First Nations contexts.

Lindsay Foley, Workplace Fairness Institute LINDSAY FOLEY
B.A. (Hons.), MIRHR, WFA.

Lindsay Foley is an Industrial Relations Officer at the Canada Industrial Relations Board who works with employers, unions and employees on industrial relations issues in the federal sector. She has a Masters degree in Industrial Relations and Human Resource Management from the University of Toronto, and a  BA (Hons) in Sociology and Labour Studies from Brock University.


Mary brings to the WFI a range of experiences as a mediator and senior leader from the technology industry. Mary acts as a business and conflict management consultant for various businesses and organizationsand has extensive experience in restorative justice.  She is a Chartered Mediator for the International Mediation Institute and the ADRIC.  She sits on the Regional Assessment Committee for Chartered Mediator Applications and is very active in the mediation community.


Michael Maynard is a mediator, author, consultant, educator and community leader.  As an educator, Michael has taught and developed a number of post-secondary level professional development and organizational training courses. Michael is also a co-author of “Choices in Approaching Conflict: Understanding the Practice of Alternative Dispute Resolution(Emond Montgomery Publications, 2010). Michael brings to the WFI his expertise in the legal and professional services industries and is dedicated to a number of community and charitable causes.

DANA FALCONI B.A.(Hons) , LED (Seneca), Advanced ADR Cert. (York), WFA.

Dana concluded his studies at Queen”s University in 2014 where he graduates with a Masters Degree In Industrial Relations. He earned his ADR Certificate from York University and went on to complete the Advanced Certification training. He holds an Honors Degree in Sociology from Nipissing University and a College Diploma in Law Enforcement from Seneca College. He has a keen interest in workplace restoration and union matters, including contract negotiation. He joined the WFI in 2011 and is a certified Workplace Fairness Analyst.


Sarah is a Certified Human Resources Professional and acts as a consultant and mediator for a variety of industries both private and not for profit. She is a Chartered Mediator with experience in mediating conflicts, training and conducting investigations in both the union and non-union environment. Sarah is a member of the ADR Institute of Ontario and is on the roster of the CCAC and has experience in restorative justice.


Andrew is a member of the ADRIO and certified by the ADRIC. He is Senior Mediator and Managing Director of Cassels Cook Mediation Services Inc., Toronto. Andrew’s academic background includes Communications, Sociology and Social Anthropology, Human Resources Management and Workplace Dispute Resolution. He is experienced in the areas such as training, education, human rights, advocacy, social justice and tolerance, mediation and conflict resolution.

B.A., WFA. mclean[at]

Frank was a valued member of the WFI and an active member of our advisory committee for many years. His passing in the spring of 2014 marks the end of a remarkable life and valued friendship.

NICOLA ALLEN allen[at]
KRISTA-LEE ARMSTRONG-WALTERS armstrong-walters[at]
AMEERA BHATTI bhatti[at]
ALISON BRAITHWAITE braithwaite[at]
ANDREW BUTT butt[at]
TAMARA CHOMA choma[at]
ANDREW COOK cook[at]
ERIKA DEINES deines[at]
LISE FRIGAULT frigault[at]
TRICIA GAZAREK gazarek[at]
TINA HAMILTON hamilton[at]
KATHY H. JACKSON jackson[at]
MARK KEATING keating[at]
EDWARD KING e.king[at]
ANNA KIROVSKA kirovska[at]
MARC LAVOIE lavoie[at]
SUSAN LENKEWICH lenkewich[at]
JASON LITTLE little[at]
EUNICE LUND-LUCAS elundlucas[at]
GIULIO MALFATTI malfatti[at]
RAY MILLAR millar[at]
JOHN MOSKALYK moskalyk[at]
DAVID NOGANOSH noganosh[at]
ROBERT NORQUAY norquay[at]
KEITH O'MEARA omeara[at]
DIPAK PARMAR parmar[at]
TERESA PLACHA placha[at]
JOANIE CAMERON PRITCHETT cameronpritchett[at]
SOPHIA SANTOS santos[at]
NANCY SHERMAN sherman[at]
PETER SPRATT spratt[at]
KEVIN STAPLEY stapley[at]
RUTH SYSKA syska[at]
CLARA THEBERGE theberge[at]
SCOTT THOMSON thomson[at]
NANCY WATSON n.watson[at]
LESLIE YEATES yeates[at]
BEN ZIEGLER ziegler[at]


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Becoming a Certified Workplace Fairness Analyst (WFA)

The Workplace Fairness Institute offers this two day professional development seminar to ADR professionals, Human Resources practitioners, ombuds, diversity leaders, managers and union representatives.  This seminar will provide participants with tools to analyze organizational conflict management systems and begin the process of restoration for organizations that have experienced trauma.  

If you are presently a full time employee, becoming certified will not only demonstrate your interest in professional development but will indicate your knowledge of cutting edge employee relations techniques.

If you are a private practitioner, you can add Workplace Fairness Consulting to your list of existing services. You can see the benefits that are offered by Workplace That Work and our other publications.  Becoming certified will help you take these approaches off the page and into the workplace. Discover the competitive advantage found in certifying your knowledge. Certification with the Workplace Fairness Institute demarcates your professional development and quantifies your merit.

"Workplace Fairness Analyst (WFA)"

This designation demonstrates that a workplace practitioner is qualified in the use of the tools developed by the Workplace Fairness Institute to analyze workplace conflict management systems.
This designation can be achieved through the completion of the certification course.  It trains practitioners to use various tools and checklists developed by WFI to enhance workplace fairness, healthy workplaces, and effective workplace conflict management.
This course is offered as a two-day public offering or an in-house course and costs
$600 + $128 + tax per person. The $128 covers the cost of the books Workplaces That Work and the WFI White Paper.   Costs per person can be reduced for in-house sessions with 5 or more candidates.
Note: To become certified, there is an additional fee of $200 + tax.
Applicants for this certificate training must pre-qualify by demonstrating that they have sufficient knowledge and expertise in workplace conflict management.  Applicants can demonstrate sufficient expertise by showing they have some training and/or experience in:

  • Human resources
  • Labour relations
  • Workplace ombuds functions
  • Organizational development or behaviour
  • Acting in a managerial capacity
  • Acting as a union representative
  • Workplace mediation and/or arbitration

Applicants with training, education and/or experience in any of these areas will be pre-qualified to take the two-day certification course.
Applicants who do not qualify may meet the requirements by taking a course recommended by the WFI or by taking a specially designed three day training course offered by the WFI.  This three day course will introduce practitioners to workplace law and the various forms of workplace mediation that are available.  Practitioners will emerge from the course with a basic understanding of Interest Based Negotiations, mediations principles, investigation principles, and conflict coaching. Costs for the pre-qualification course are $900 +HST.

Successful applicants for the designation will receive the following:

  • A certificate conferring the designation “Workplace Fairness Analyst (WFA)” from the Workplace Fairness Institute.
  • Listing on a roster of Workplace Fairness Analysts along with links to your website from the Workplace Fairness Institute site.
  • Priority consideration for Workplace Fairness Audits (1 Day Assessment - 1DA) that are requested by organizations through the Workplace Fairness Institute.


"Becoming a Certified Workplace Fairness Analyst"

This two-day course is directed at training practitioners how to proactively analyze workplaces for fairness and how to develop processes that will restore workplaces to a healthy state:

The focus on the first day is to learn the tools and checklists associated with analysing the workplace conflict management system for fairness.  We cover the following topics:

  • workplace culture identification
  • sources of workplace conflict
  • workplace Conflict Management Systems identification
  • workplace Conflict Management System evaluation and diagnosis
  • prescribing change to the Conflict Management System that will make it work better
  • evaluating the prescribed change

Practitioners will be asked to select a workplace they are familiar with to act as their "subject workplace" for the exercise.  They will analyze their workplace throughout the day and discuss their results with others.  By sharing their analysis with others, practitioners will gain an appreciation for the exercise of analyzing conflict management systems.  The process for the day has the following components:

1. Workplace Culture Analysis
We will talk about the fact that every workplace has a culture, including: language, fashion, conventions, rules, hierarchies etc.  Practitioners will then fill out the Workplace Culture Checklist.

2. Introduction to Workplace Conflict Analysis
Practitioners will be given an exercise and will report in groups back to the main plenary about the results.  We will explore:

  • fundamental attribution errors
  • group attribution errors
  • actor-observer bias
  • conflict transformations
  • individual and group responses to conflict
  • the difference between "dispute resolution" and "conflict management"

Then practitioners will fill out their "workplace conflict checklist".  After this, we will discuss what they have done so far.  There will be an open plenary discussion and people will share unique things about culture and conflict in their workplaces.

3. Conflict Management Systems Identification
Practitioners will be introduced to the various options in use for managing conflict in both union and non-union workplaces.  Then they will fill out the Workplace Conflict Management (Fairness) System Checklist.  We will discuss the differences between the systems they have identified. 

4. Testing Instrument for Fairness Systems #1
After practitioners have identified and discussed their conflict management systems, we will invite them to evaluate the system using the tools and measures we have provided.  They will look at their system from 21 different perspectives and rate each category for strength or weakness.  Then we will discuss their results and why they graded the systems in the way they did.

5. Proposed Amendments
After rating their conflict management systems, practitioners will "prescribe" measures that might improve the scores on their TIFFS analysis.

6. TIFFS#2
When they complete their amendments, they will re-rate their systems to as a "prognosis" for improvement. When this is complete, practitioners will be asked to present their amendments and discuss how the amendments changed their scores.
The focus of Day Two will be to put our analysis into practice.  In Day Two practitioners will learn:

  • how build an internal client team in the subject workplace and how to gather data for the purposes of analysis
  • how to implement change in conflict management systems to achieve success
  • how to monitor change and maintain the client relationship
In addition practitioners will be introduced to our One Day Assessment 1DA program.  The 1DA program comes with a complete client relationship binder full of forms and tools to carry out a short assessment.  Practitioners will also explore marketing ideas for this service and also their relationship with the Workplace Fairness Insitute.

Finally the second day will focus on Organizational Restorations.  This is a growing area in the field of workplace conflict management.  Many organizational leaders are recognizing the need to cleanse and heal a workplace that has gone through some trauma.  We will explore a unique approach to Organizational Restorations that maximizes the healing process.  For this session we will centre our learning on the Assessment aspect of the process which is critical to diagnosis and treatment of unhealthy workplaces.  Throughout the session we will explore the WFI Workplace Health Theory as an analytical aid in our restoration process.  We will also consider the elements of culture that lead to healthy and unhealthy workplaces.  Moreover we will explore the impact of unfairness upon conflict and employee engagement through our Head Down Theory.

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